Knowledge Management and IT Services Essay Example | Topics and Well Written Essays - 2000 words

Knowledge Management and IT Services - Essay Example More than ever before, IT infrastructure in Islamic Bank of Britain is both key for business strategy and the source of competitive advantages and critical achievement factor in many industries. At the similar, IT infrastructure that supports commerce has grown quickly in a scope and extensiveness, becoming more and more difficulty than ever and before. More highly, IT enters into a new era where operational fineness counts, IT organization are focusing labors on humanizing IT service levels as also reducing the service release and service support cost as a key driver for delivering IT value. Value added by put into practice control approach, jointly with IT service management, it will benefit the commerce world and enter into a new commerce world. This paper emphasize two well practice IT supremacy, which is control approach labor closer with the organization goal. ITIL, IT service management, which value added to the organization for advantage the Islamic Bank of Britain from civil izing customer approval. This paper also exemplify how risk and control subject on map COBIT control approach, also how ITIL advantage the organization from the service support and service release that been careful as the heart of the ITIL structure for IT service management (Alpar, P. and Kalmring, D. 2001, pp.730-742). "Knowledge" is a set of beliefs, expertise, experiences and assumptions that the human mind uses to form casual relationships between phenomena, and assign meaning to data in order to generate information." (Sanchez and Heene 1997). Research in knowledge management classically classifies knowledge into two essential forms: tacit and explicit knowledge. No doubt, explicit knowledge is knowledge that is clearly articulated and in businesses, such knowledge is often collected, stored and discrete as management information of Islamic Bank of Britain (Bose, R. 2004, pp. 457-468). Tacit knowledge is the